Important COVID-19 Information
At Extreme Sandbox, the well-being of our clients and staff remains our top priority. Like other responsibly-minded businesses, we are closely monitoring updates and information about the coronavirus (COVID-19) from the Centers for Disease Control, the World Health Organization and state health departments. Extreme Sandbox is still committed to running our business and providing our clients with an amazing and fun heavy equipment experience that meets their guidelines for safety.
We also want to update you on our new policies and practices regarding cleanliness and safety at our sites (updated 3/12/22):
1) Cleaning and Sanitization – our facilities and equipment are cleaned and disinfected daily. Furthermore, we will provide hand sanitizer and disinfectant wipes for any client or spectator who requests them.
2) Notifications – we ask all clients and spectators to notify us ahead of time if they are showing any signs or symptoms of COVID-19 or if they have been exposed to anyone who tested positive within the last 14 days.
Please let us know if you have any COVID concerns and we will do our best to answer any questions you have. Thank you for your loyalty to Extreme Sandbox. Please consider us as a fun and safe place to visit.
Founder and CEO
Q:What is your cancellation/refund policy for reservations?
A: There are no refunds on any confirmed reservations but we have modified our cancellation policy. We no longer require 72 hours notice, instead we will allow anyone to cancel their current reservation with notice up to 24 hours prior to their start time if COVID is suspected. Cancelled reservations can be rescheduled at any date or location in the future.
Q:What is your refund policy for gift certificates?
A:There are no refunds on any purchased gift certificates. Our certificates have no expiration date so they can be used any time or location.
Q:Are you still open for business?
A:Yes, we are running normal hours of operation. If you would like to cancel your current reservation, please contact us right away.
Q:I have been told to self-quarantine or have been exposed to the virus, what should I do?
A:If you have been mandated/ordered to quarantine yourself or family we ask that you notify us and postpone your visit to our site. If you have ANY question about your level of exposure or quarantine status we ask that you please consider postponing your visit to the sandbox.
Q:I would like to cancel my reservation and come out later. What do I do?
A:You can cancel your reservation at any time though we do ask that you give us as much notice as possible (normally 72 hours) so that we can let our instructors know. Feel free to contact us by phone or email us HERE.
Q:What do I need to prepare when coming to Extreme Sandbox?
A:We ask that you arrive no earlier than 5-10 min before your adventure, dress for the weather and follow the practical guidance of the health officials about safety and hand washing.
Q:Is there anything we can do to help support Extreme Sandbox during these times?
A:YES, we have such amazing fans and clients that have ultimately supported us through all of our growth. During these times ALL small businesses will be suffering so we ask that you support them as much as possible. For us, please help promote us as a safe recreational option during these times as well as consider buying a gift certificate for future use. Any little bit will help any small business out there. And ultimately, don’t panic….we understand this is a stressful time for many but please understand this to will pass and Extreme Sandbox WILL be there in the future whenever you decide to visit!
Q:Can you accommodate any special requests for my experience?
A:We can usually meet any participants needs. Please contact us prior to your reservation with any questions, concerns or requests.